Phone Repair Lab Software, Built to Move Fast
A phone repair lab takes in a lot of devices in a day, each with its own owner and its own issue. Leybix gives you fast intake, IMEI tracking, and a clear status on every repair — so two identical iPhones never get swapped, and nothing sits forgotten on a shelf.
The Daily Pain in a Phone Repair Lab
- Dozens of phones come in every day, and it is easy to lose track of whose is whose.
- Two identical devices on the bench — and no one remembers which belongs to which customer.
- A customer calls to ask if their phone is ready, and staff dig through sticky notes to find out.
- A tech quotes one price today and a different price tomorrow for the same repair.
- A device sits at "waiting on a part" for a week and nobody notices.
How Leybix Helps
Intake a device in seconds with an IMEI, customer name, and issue. Every repair gets a status you can update from a phone, and every device is identified precisely so lookalikes never get confused. Price the job straight from the pricebook, give each staff member their own role-based login, and update the customer once it is ready — the phone rings less, and the bench stays organized.
What you get
Fast Intake
Open a new device in seconds, with IMEI, issue, and owner captured up front.
IMEI Tracking
Every device is identified by IMEI or serial number, with no confusion between identical models.
Status Per Repair
Know what is received, in progress, waiting on a part, or ready — even when the bench is full.
Team Roles & Permissions
Each staff member gets their own login with a role — technician, cashier, or admin — with matching permissions.
Pricebook & Inventory
Quote a common repair in seconds, and check parts stock before promising a screen or battery swap.
WhatsApp Ready Update
One tap opens WhatsApp with a prefilled message once a device hits "ready for pickup."
Who It Is For
- Independent, busy phone repair labs focused purely on repairs.
- Labs that fix screens, batteries, and charging ports on iPhone and Samsung devices.
- Service points with several technicians who need synced statuses and a clear handoff.
Who it’s not for
- A lab that wants messages sent to customers automatically — in Leybix the WhatsApp message opens prefilled and is sent manually.
- A business that needs accounting or tax invoices inside the system.
A Day-to-Day Example
- 1
Intake a device in seconds: IMEI, customer name, and the reported issue.
- 2
Pick the repair from the pricebook, and the price fills into the ticket.
- 3
Mark the ticket "waiting on part" until the component arrives.
- 4
Finish the repair and move the status to "ready for pickup."
- 5
Update the customer on WhatsApp with a prefilled message.
Frequently asked questions
Is this built for a lab that only repairs phones?
Yes. It is designed for fast intake and IMEI tracking — exactly what a busy phone repair lab needs.
How do we avoid mixing up similar devices?
Every device is saved with an IMEI or serial number and a customer name, so two identical devices are never confused.
Can we quote a customer quickly?
Yes. Pick the repair from the pricebook and the ticket opens with the price already filled in.
Can each staff member have their own login?
Yes. Every staff member signs in with their own account and a role — technician, cashier, or admin — with permissions to match.
How do we track deposits and balances?
Every ticket has internal payment tracking: price, deposit, and balance due. This is an internal record for the shop, not a tax invoice or official receipt.
How do we notify a customer when their phone is ready?
A prefilled WhatsApp message opens with one tap, based on the current status. It is sent manually — there is no automatic sending.
Guides to help you decide
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