Computer Repair Shop Software for Customers, Serials, and Statuses
Computer repairs take time — sometimes waiting on an ordered part, sometimes waiting on a customer's approval. Leybix keeps every machine organized: who owns it, what is wrong with it, which parts went in, and exactly where it stands right now.
What Happens Without a System
- A laptop is waiting on an ordered part while another customer calls about last week's repair.
- It is hard to remember which machine is waiting on a quote approval.
- Serial numbers and parts lists end up scattered across sticky notes.
How Leybix Keeps Things Organized
Every device gets a ticket with the customer, the issue, the serial number, and notes. Mark a repair as waiting on a part or on approval, track parts inventory, and update the status from a phone in front of the customer — so nothing falls through the cracks.
What you get
A Ticket for Every Device
Customer name, issue, serial number, and notes — all on one ticket.
Waiting on Part / Approval
A status that shows exactly what is stuck, so no repair gets forgotten.
Parts Inventory
Know what is in stock before you promise anything, and when to reorder.
Serial Number & Service Tag
Track every machine by serial number or service tag, with its full repair history attached.
Diagnostics & Notes
Log a diagnosis and internal notes so any technician can pick up where another left off.
Works From a Phone
Look up a customer and update a status from a phone, not just from the office computer.
Who It Is For
- Laptop and desktop repair labs focused on repairs.
- Labs that handle SSD/RAM upgrades, diagnostics, and motherboard-level checks.
- Service providers managing longer repairs that wait on parts and customer approval.
Who it’s not for
- A team that needs an enterprise helpdesk with SLAs and ticket queues — Leybix is built for the counter, not corporate IT.
- A business that expects tax invoices out of the system — payment tracking is internal only.
A Day-to-Day Example
- 1
A Lenovo laptop comes in with a charging issue — log the serial number or service tag, and note in the ticket whether a charger came with it.
- 2
List the accessories received in the ticket notes, and have the customer sign the intake form with its data-backup disclaimer.
- 3
Run diagnostics and mark the ticket "waiting on part" until the component arrives.
- 4
Finish the repair and move the status to "ready for pickup."
- 5
Update the customer on WhatsApp with a prefilled message.
Frequently asked questions
Can we track machines by serial number or service tag?
Yes. Every machine is saved with a serial number, along with its full repair history.
Can we mark a repair as waiting on a part or approval?
Yes. The status shows exactly what is pending, so nothing gets forgotten.
How do we record device condition and the data-loss disclaimer?
Device condition and received accessories go into the ticket notes, and the printable intake form includes a disclaimer that backing up data before handing over the device is the customer's responsibility.
Can each staff member have their own login?
Yes. Staff sign in with their own accounts and roles — technician, cashier, or admin — with permissions to match.
How do we track deposits and balances on longer repairs?
Every ticket has internal payment tracking: price, deposit, amount paid, and balance due. It is an internal record, not a tax invoice or official receipt.
Guides to help you decide
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Want to try it?
Get set up in minutes — no installs, no lengthy training.