Guides for Repair Shops and Stores
What we’ve learned working with repair businesses — no marketing fluff. Every guide answers a real day-to-day question from the counter, and you can apply it with or without Leybix.
Running the shop
How to run an organized repair shop
A practical system for running a repair shop: consistent intake, clear statuses, one price list, payment records, and customer updates — with a checklist for this week.
Repair shop software vs spreadsheets
Spreadsheets are great for a repair shop — until they break. The honest signs a sheet is no longer enough, what software changes, and how to migrate without stopping work.
How IMEI tracking works in a repair shop
What an IMEI is, why it’s the right way to identify devices in a repair shop, how to use it at intake and pickup, and what to do with laptops and consoles that lack one.
Repair ticket status workflow
Which statuses a repair workflow actually needs: the recommended list, when to move between them, the two statuses where repairs get stuck, and why more statuses isn’t better.
How to avoid mixing up identical devices
Two identical black iPhones on the bench — whose is whose? The layered system that prevents device mix-ups: identity at intake, IMEI, physical tagging, and verification at pickup.
Tools & forms
Device intake form checklist
A complete device intake form checklist: customer and device details, IMEI, issue, price, warranty terms, data-loss disclaimer, and signatures — and why each line protects you.
How to choose repair shop management software
What matters when choosing repair shop management software: must-have capabilities, questions to ask before signing up, red flags — and when you don’t need software at all.
Inventory & pricing
Repair shop inventory best practices
How to manage parts inventory in a repair shop: what to stock, reorder points, linking parts to repairs, tracking real cost — and how to stop counting stock in a spreadsheet.
How to build a repair price book
How to build a repair price book: pricing from part cost and labor, quality tiers (original vs aftermarket), keeping the whole team on one price, and when to update.